Cloud Support Services (CSS): Modular solutions tailored to suit every need.

 
 

Cloud Support Services

Delivering the right support functionality isn’t a one-size-fits-all solution, which is why we work with our partners to tailor services to match their customers’ needs and approach to data, whether on-premise, in the cloud, or both.

With our Cloud Support Services, you can choose from an extensive range of core and optional services modules, ensuring you and your customers pay only for what you use.

  • Multi-channel partner and end user access
  • Highest ticket prioritisation
  • 24/7 incident management
  • Guaranteed Initial Response Time SLAs
  • Multi-language support
  • Unlimited cloud tickets
  • On-premise and hybrid environment support options
  • Premier Support for Partners L3 escalation path when needed

Elite Partner Programme

Our Cloud Support Services Elite Partner Program is more than just a support plan.

With its flexible structure, you can choose the best options for individual customers and customise their package further with numerous add-ons you can mix & match.
Modular add-ons include:

  • End Customer direct access, removing the need for you to mediate customer requests
  • Custom SLAs to reduce the Initial Response Time to less than 15 minutes for critical issues
  • Discounts for TD SYNNEX Managed Services and the TD SYNNEX Academy full catalogue

Download Battlecard Request a call back  

Ultima Case Study

Discover the opportunities TD SYNNEX Cloud Support Services unlocked for Ultima.

Download

Not sure what plan is right for you? Compare our plans here.

Raise a support request

Do you need technical help with cloud or hybrid environments?

Open a technical case